Refund policy

Last updated: October 30, 2026

Returns

30 day return policy. 

Contact us to ask about return options and how to start a return. 

INCLUDE YOUR ORDER NUMBER AND REASON FOR RETURN. 

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Contact us if you have questions about whether a specific item can be returned.

Exchanges

Contact us to ask about exchange options before returning your item.

Refunds

If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@underwarmer.com or use the contact details in our https://underwarmer.com/pages/contact.